Terms of service
Last updated: October 28, 2026
Welcome to WarmRevive.com. These Terms of Service ("Terms") apply to your use of the website warmrevive.com and to any purchase you make from us (together, the "Services"). "WarmRevive," "we," "us," and "our" refer to WarmRevive.com. "You" refers to anyone who visits the site or places an order.
By using the Services or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services. You must be at least 18 years old, or the age of majority where you live, to place an order.
1. Products and Health Disclaimer
Our products, including the WarmRevive knee massager, are personal wellness and comfort products intended for general relaxation and temporary relief of minor aches. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements on this website have not been evaluated by the U.S. Food and Drug Administration.
Information on our website is for general information only and is not medical advice. Consult a physician before use if you are pregnant, have a pacemaker or other implanted device, have diabetes, poor circulation or reduced sensitivity to heat, have a skin condition or open wound in the area, or are under medical care. Always follow the instructions in the user manual, and stop using the product if you feel pain or discomfort.
Results vary from person to person. Customer reviews and testimonials reflect individual experiences and are not a guarantee of any particular result.
2. Orders
When you place an order, you make an offer to buy the products in your cart. We will send you an order confirmation email; a contract is formed when we confirm your order. We may refuse or cancel an order — for example, if a product is out of stock, if there is an error in price or product information, or if we suspect fraud. If we cancel an order you have already paid for, we will refund you in full.
We may limit quantities per person, household, or order.
3. Prices and Payment
All prices are shown in U.S. dollars (USD). Prices, offers, and bundle discounts may change at any time, but changes will not affect orders we have already confirmed. Applicable sales tax, if any, is calculated at checkout.
We try to display prices and product information accurately. If a product is listed at an incorrect price due to an error, we may cancel the order and refund you, or contact you before shipping to ask whether you want to continue at the correct price.
Payments are processed securely by Shopify and our payment providers. By submitting payment, you confirm that you are authorized to use the payment method. Discount codes cannot be combined unless stated otherwise and have no cash value.
4. Shipping and Delivery
Shipping is free on all orders. Delivery usually takes 7–14 days from the date your order ships, but delivery times are estimates and not guaranteed. Delays caused by carriers, customs, weather, or other events outside our control may occur.
Please make sure your shipping address is correct. Risk of loss passes to you when the order is delivered to the address you provided. If your package is lost or arrives damaged, contact us at Info@warmrevive.com within 14 days of the expected delivery date and we will help resolve it.
5. 30-Day Money-Back Guarantee and Returns
Every order is covered by our 30-Day Money-Back Guarantee. If you are not satisfied with your product, you can return it within 30 days of delivery for a full refund of the purchase price.
- To start a return, email Info@warmrevive.com with your order number. We will send you return instructions. Please do not send items back without contacting us first.
- Return the product with its included accessories.
- Refunds are issued to your original payment method within 10 business days after we receive the return. Your bank or card issuer may need additional time to post the refund.
Customers in the European Union and the United Kingdom also have a statutory right to withdraw from a purchase within 14 days of delivery without giving a reason. This right is in addition to our guarantee.
6. 30-Day Limited Warranty
Who gives the warranty. WarmRevive.com warrants to the original purchaser that products bought from warmrevive.com will be free from defects in materials and workmanship under normal use for 30 days from the date of delivery.
What we will do. If a covered defect appears during the warranty period, we will, at our option, replace the product or refund the purchase price. Replacement products are covered for the remainder of the original warranty period.
How to make a claim. Email Info@warmrevive.com within the warranty period with your order number, a short description of the problem, and a photo or video showing the defect if possible. We will reply with next steps. Please do not send the product back without contacting us first.
What is not covered. Damage caused by misuse, accidents, drops, water or liquid exposure, use of chargers or accessories not supplied with the product, unauthorized repairs or modifications, failure to follow the user manual, commercial use, or normal wear and tear (such as wear to the strap or fabric).
Limitation of implied warranties. Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the 30-day period of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Customers in the EU and UK. This limited warranty is in addition to, and does not affect, your statutory rights. Under EU and UK law you are entitled to a remedy for goods that were defective at delivery, for at least 2 years from delivery.
7. Limitation of Liability
To the fullest extent permitted by law, WarmRevive will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising from your use of the Services or products. Our total liability for any claim related to an order will not exceed the amount you paid for that order. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
These limits do not apply to liability that cannot be limited by law, such as liability for death or personal injury caused by our negligence, or for fraud.
8. Use of the Website
You agree not to use the Services for any unlawful purpose; to interfere with the site's security or operation; to scrape, copy, or resell our content or products for commercial purposes without our permission; or to submit false information, fraudulent orders, or fraudulent chargebacks.
If you submit a review, comment, photo, or other content, you confirm that it is truthful and yours to share, and you give us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display it in connection with the Services and our marketing. We may remove any content at our discretion.
9. Intellectual Property
All content on the Services — including text, images, videos, logos, and design — belongs to WarmRevive or its licensors and is protected by copyright and trademark laws. You may not use it without our written permission.
10. Third-Party Services and Links
The Services may include links to or features from third parties, such as payment providers, shipping carriers, and social media platforms. We are not responsible for their content, policies, or practices, and your use of them is subject to their own terms.
11. Indemnification
You agree to indemnify and hold harmless WarmRevive from claims, losses, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms or your misuse of the Services, to the extent permitted by law.
12. Disputes and Governing Law
If you have a problem with an order, please contact us first at Info@warmrevive.com. Most issues can be solved quickly this way, and we ask that you give us 30 days to try to resolve a dispute informally before starting any formal proceeding.
These Terms are governed by the laws of Denmark, where WarmRevive is operated, without regard to conflict-of-law rules. However, if you are a consumer, you keep the protection of any mandatory consumer laws of the country or state where you live, and you may bring a claim in the courts where you live, including small claims court.
13. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on this page with a new "Last updated" date. The Terms in effect when you place an order apply to that order.
14. General
If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver. These Terms, together with our Privacy Policy and any policies posted on the Services, are the entire agreement between you and us regarding the Services.
15. Contact Us
Questions about these Terms? Contact us:
WarmRevive.com
Email: Info@warmrevive.com